Jjili Privacy Policy – How We Keep Your Information Safe

Jjili (https://jjili.click) places the highest importance on its users' privacy. This Privacy Policy ("Policy") explains how jjili collects, uses, stores, and protects your personal information.

By using jjili's website or creating an account, you agree to this Privacy Policy. Please read it before registering. If you have any questions, reach out to our support team.

This policy is written in plain language so jjili's Bangladeshi users can understand it easily. Many platforms online write privacy policies in complicated terms that most people can't follow. jjili takes a different approach — we want you to make fully informed decisions.

Jjili only collects information that is necessary for operating the platform, verifying your identity, and improving our services. No unnecessary data is collected.

In addition to the information listed above, we may collect further data when you contact support or participate in surveys.

Jjili uses the data it collects solely for specified purposes. Your information is never misused or used beyond its intended scope.

• For creating, verifying, and managing your account.
• To process deposits, withdrawals, and other financial transactions.
• To complete age and identity verification (KYC).
• To provide customer support and resolve issues.
• To prevent fraud, money laundering, and platform abuse.
• To provide personalized offers and recommendations based on your preferences (with your consent).
• For technical platform improvements and statistical analysis.
• To comply with legal obligations.

Jjili never sells your personal data. However, in certain circumstances, limited information may be shared with trusted third parties:

• Payment Processor: Necessary information is shared with Mobile Pay, Nagad, or your bank to process transactions.
• Identity Verification Services: Approved third parties may be used to complete the KYC process.
• Law enforcement agencies: We may be required to disclose information under a court order or other legal obligation.
• Technical service providers: For server, cloud, or analytics services — however, they are not permitted to use your data for their own purposes.

The jjili website uses cookies — small text files stored in your browser. They help improve your experience and keep the platform running smoothly.

Cookies used by jjili:

• Essential cookies: To maintain login sessions and ensure platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: To remember your language preference and settings.
• Analytics Cookies: To understand which pages users visit and how many. No personal data is included.

You can manage or delete cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

Jjili uses industry-standard technology and practices to protect your data. Security is not just a technical measure — it is part of our work culture.

• All data transfers are secured via SSL/TLS encryption.
• Stored data is kept in encrypted form.
• Passwords are never stored in plain text — only a hashed version is kept.
• Server access is restricted to authorized personnel only.
• Regular security audits and vulnerability assessments are conducted.
• In the event of a data breach, affected users will be notified within 72 hours.

Jjili retains your data only for as long as necessary. All information is kept for the duration your account remains active.

Some data is retained for a set period even after your account is closed:

• Financial Transaction Data: Generally 5–7 years as required by law.
• KYC Documents: At least 5 years after account closure.
• Communication records: Up to 2 years after account closure.
• Technical Logs: Typically deleted after 90 days.

Once the retention period ends, your data is permanently and securely deleted.

As a jjili user, you have a number of rights over your personal data. Contact us to exercise any of these rights.

• Right to Access: You can request to know what personal data we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain conditions.
• Right to Restrict Processing: You can request that we restrict the processing of your data in certain circumstances.
• Right to Data Portability: You may request a copy of the personal data we hold about you.
• Right to Object: You may opt out of marketing communications at any time.

To exercise these rights support@jjili.clickto send us an email. We typically respond within 30 days.

Jjili never intentionally collects personal information from anyone under 18. Protecting minors is one of our top priorities.

Jjili may update this Privacy Policy at any time. For significant changes, users will be notified via email or in-app notification.

You can check the "Last Updated" date at the top of this page to see when the policy was last revised. Continued use of jjili after any changes constitutes your acceptance of the updated policy.

For any questions, concerns, or complaints regarding this Privacy Policy, please reach us through the following:

• Email: support@jjili.click
• Live Chat: Live chat support is available 24/7 on the jjili website.
• Help Center: Help Center page for more details.

Our team typically responds to your request within 24–48 hours. For more complex matters, a full response will be provided within 30 days.